Frequently Asked Questions

The following types of problems are not suitable for telehealth:

• Serious, urgent problem likely to need a physical examination.
• If you are unable to use the technology (e.g. confusion), physically disabled or have serious anxieties about the technology (unless relatives or friends are on hand to help).
• If you are deaf (some deaf and hard-of-hearing patients may find video difficult, but if they can lip-read and/ or use the chat function, video may be better than telephone.)
• If you are aged under 18 (ie under the age of 18, do not have your parent or guardian consent and presence during the consultation.)
• Speak only very poor English or have English as a second language and do not have access to an interpreter during the consultation.
• If you are visually impaired a telephone consultation would often be best for you.
• If you need controlled drugs. Our doctors will not provide any controlled drugs even if they are “repeats” for ongoing conditions.